 Frequently Asked Questions when Ordering Prescription EyewearOpticsPlanet is the leading online provider of 100% Authentic prescription glasses, prescription sunglasses and rx inserts from top industry brands such as Bolle, Serengeti, Body Specs, Bobster, ESS, Wiley X, Sport RX and Sea Vision. We have compiled a list of Frequently Asked Questions often asked by our customers, and have posted them here for your review. Please take a look at the questions below.
If you need help understanding/reading your prescription please visit our How To Read Your Sunglass Prescription page. There, you will be able to find specific industry prescription abbreviations and definitions. If you have questions about progressive lenses or bifocal lenses please visit our Progressive and Bi-focals page. If you still have questions about your prescription or ordering your prescription sunglasses from OpticsPlanet.com please contact our RX specialists and they will be happy to assist you.
Frequently Asked Questions about Prescription Ordering Q: The form above is too difficult. What if I still have questions and would like to talk to a customer service representative?
A: If you need assistance, please email us or call us toll-free (800)504-5897 - we are here to help! Q: How do I read my prescription?
A: See our How to Read Your Prescription page. Q: Can I have a prescription with no PD (pupil distance)?
A: No, we must have a PD, and it should be a number in millimeters normally between 54 to 70 and for kids between 41 to 55. Contact us if your adult PD is below 50 or above 70. Please remember prescription goggles / prescription sunglasses / RX adapters orders will NOT be processed without PD. Q: What if I have more than one PD (pupil distance)?
A: Some prescriptions do contain more than one pupil distance. In some cases two PD is due to different measures for the right eye (OD PD) and the left eye (OS PD). Another reason for more than one pupil distance is the need to correct both distance and near vision. In this case your prescription will state either PD near or PD dist. Please contact your optician and decide whether you require progressive/bifocals or single vision eyewear. Make sure to enter extra PD information in the comment section and contact us if you should require any farther assistance. Q: I need bi-focal lenses/progressives; do I need any additional information?
A: Yes, please make sure to include Segment Height. Segment height is a must for all bi-focal sunglasses or progressive lenses. You need to have exact frame in order for your optometrist or optician to take correct measurements of segment height. We have introduced a Prescription Eyewear Trial Program, which allows you to try the frame first. Please take a look at our Prescription Sunglasses Trial Program page for more details. Q: Not sure if the frame will fit?
A: Contact us for details on our Prescription Eyewear Sunglasses Trial Program. Q: Can I have OpticsPlanet.com fax, email or mail the prescription form to me?
A: We do want you to place your order online to avoid any possible errors or typos in entering your prescription - please remember that each and every prescription insert, prescription goggles, and prescription sunglasses are custom made to the prescription specified on your order. If you need any help at all, just give us a call or email us! Q: Can I use my Vision\ Rx Prescription Insurance Plan at OpticsPlanet.com?
A: At this time, OpticsPlanet.com does not accept insurance vision plans, but please check with your insurance company - often you can submit your prescription sunglasses purchase from OpticsPlanet.com for reimbursement. Please contact your insurance company for more details. Q: What is the Return Policy for prescription lenses?
A: All prescription sales are final. Please check the form and your prescription to make sure the order is correct. You can do it any time during checkout! Only in VERY RARE cases when the lab makes a mistake, the prescription glasses will be redone to the specifications of the original order. Q: I have submitted the order but I made a typo in my prescription?
A: You can contact our customer service team to make changed to your order. Any changes made to your prescription glasses after it has been submitted to the lab will result in 50% charge of your original order. There can’t be any changes to the order after it has been ship. Q: What warranty on your prescription eyeglasses do I have?
A: OpticsPlanet.com is an Authorized US Dealer or Distributor for all prescription eyewear we sell. All prescription eye wear are 100% New and Authentic and all RX lenses are provided and/or approved by the manufacturer / sunglass designer. Q: What if my prescription is outside of the prescription range specified for this frame?
A: We have worked with all eye glass frames manufacturers to come up with recommendations for Rx-able frames that can accommodate strong and extreme prescription lenses. Here is a list of prescription frames powerful enough to accommodate high power RX: We can even offer you swimming goggles that can accept high eye prescription. Prescription Swimming Goggles are now available through OpticsPlanet.com, that can take sph +/-12.00 and cylinder up to -4.00! Q: Can RX lenses be inserted in existing customer's frame?
A: No, our labs use brand new frames only supplied by the manufacturer. Q: Can I buy lenses from OpticsPlanet.com, and have them installed by a local optician?
A: Lenses cannot be separated from lens installation. Prescription lenses must be purchased and installed by the same company. Best Deal Guarantee: We beat any advertised price on any prescription glasses we sell. All frames and lenses are guaranteed to be 100% new and authentic and all prescription lenses are made to the customer specification. If you found a better deal, email us, and we will beat it!
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