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| Customer Service and Policy Information
Who we areOpticsPlanet, Inc is one of the leading optics suppliers with a wide selection of sport optics, tactical and military gear, microscopes, and designer eyewear. Northbrook, IL-based OpticsPlanet.com is an Authorized US Dealer or Distributor for high quality brand name products from 5.11, AimShot, Aimpoint, ATN, Audubon, Barska, Bausch&Lomb, BlackHawk, Bogen, Bolle, Bounty Hunter, Browning, Brunton, BSA, Burris, Bushnell, D&G, Canon, Carson, Celestron, Crimson Trace, Decatur, Eagle Optics, Garmin, FLIR, EOTech, ESS, ITT, Kowa, Laser max, Leica, Leupold, Magellan, Meade, Nikon, Pelican, Pentax, Police, Ray Ban, Serengeti, Simmons, Sports Radar, Steiner, Streamlight, SureFire, Swarovski, Swift, Tasco, TeleVue, Trijicon, Wiley X, Yukon, Carl Zeiss, and other brands. We offer serious product knowledge, exceptional customer service, and an outstanding product selection. We at OpticsPlanet.com stock thousands of items and constantly expand our product lines and add new state-of-the-art products! In addition to our excellent binoculars, telescopes, spotting scopes, microscopes, digital binoculars, and night vision products, we offer the best deals and prices on military and law enforcement gear, rifle scopes, flashlights, laser sights, radar guns, digital cameras, sunglasses, tripods, accessories, prescription sunglasses, waterproof cases, GPS, lab equipment, and much more! Whether you're looking for a good deal on brand name sports optics, cameras, accessories, or designer sunglasses, you can find it at OpticsPlanet.com online store. In addition to our great prices, we offer FREE Ground shipping on orders over $29.95 anywhere in the lower 48 United States and to Military APO/FPO's Secure Ordering
We strive at providing a safe and easy way to purchase online or offline. Our online shopping system is one of the most reliable and secure systems available in the industry today, but if you want to place your order via toll-free phone or fax, please contact our sales team and feel free to place your orders the way that makes you most comfortable. Product and Brand Specific PoliciesOpticsPlanet, Inc. carries a wide variety of product lines. Because of the nature of some of these products, a limited number of items fall under exceptions to our normal shipping, customer verification, returns and export policies and procedures. The following items have exceptions to our ordering policies:
PaymentOpticsPlanet.com accepts Visa, MasterCard, Discover, and American Express, PayPal, Purchase Orders, certified checks and money orders. Credit Card payments are submitted immediately when the order is ready to ship, and only the items shipped will be charged. If you decide to pay by a personal check or money order, you must complete and send our order form ( PDF) along with your payment. Personal checks and business checks must clear before shipment. OpticsPlanet.com accepts (but does not require) Purchase Orders (PO's) from Fortune 1000 companies, universities and educational institutions, and government agencies. In order to pay with PayPal simply select the "Pay using PayPal" option below the "Pay using Credit Card" option at checkout. Please note that your shipping address must be confirmed with PayPal. We do not accept COD payments at this time. American Express Credit Card is acceptable and preferred method for international orders over $200 provided the package is shipped to the billing address on the credit card statement because we are able to verify these accounts in most areas of the world. Bank wire transfers are also acceptable. In choosing wire transfer as your payment method, your bank will charge you a fee to process your wire. Please note that there is an additional $45 bank service fee for this payment type that our bank charges us, so $45 USD should be added to the total. Please add the wire transfer fees to the cost of your order. Not calculating these fees could delay processing of your order. If you wish to use a coupon code with your order, only one coupon code may be used per order. Order Cancellation PolicyIf you would like to cancel your order, please see our Order Cancellation Policy page for more information. Government, Military, Law Enforcement and Institutional Orders PolicyOpticsPlanet, Inc. is proud to offer its wide selection of products for sale to Government, Military and Institutions. We make the purchase process easy and painless and go the extra step to make sure your organization is completely satisfied. We offer volume discounts to qualified organizations. OpticsPlanet, Inc. is an authorized CCR Supplier to the United States Government, an active Department of Defense Vendor with Dun & Bradstreet number 118517445. We accept Government and Institutional purchase orders and are capable of processing various bids and RFQ requests. For more information on your specific type of organization and our RFQ Process, please see our Government, Military and Institutional Orders Policy Page. Sales TaxIn most instances, we do NOT charge Sales tax UNLESS your order is shipped to an address within the state of Illinois. Illinois State law requires that we charge sales tax on the full amount of the order, not including shipping, if shipped within the state of Illinois. Because we are located in Northbrook, IL (located in Cook County), all shipments to Illinois addresses are charged at that local rate of 8.5% (After March 31st, 2008: 8.75%). No sales tax is charged when buying gift certificates. However, purchases paid for with OpticsPlanet gift certificates, will be charged sales tax if shipped to addresses within the state of Illinois. In some cases, which vary from state to state, we may be required to charge you sales tax when items are shipped directly from the manufacturer. For example, Large Aperture Telescopes (10” and up) such as the Meade LXD 75 telescope or some Celestron Telescopes may be shipped directly from their respective factories in California. Orders for these items with a Ship-to address located in California will be charged the California rate for sales tax. In the event that sales tax has to be added to your order, we will notify you immediately with the exact tax amount BEFORE we charge your credit card and have your order shipped. Privacy Policy and Credit Reporting
Database - We currently maintain a mailing list for our monthly newsletters. Remove instructions are available in each newsletter. Implied Consent - Customers doing business with OpticsPlanet.com, give implied consent to implementation of these policies, as set forth below. Personal data - OpticsPlanet.com does not share individually identifiable personal data obtained through the order process, other than credit experience, with any other entity. Pricing and Availability PolicyPricing and availability are subject to change without notice. OpticsPlanet, Inc. has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and OpticsPlanet, Inc. is not responsible for any errors contained therein. Customers outside of the United States, please see our International policy for more details on payment and pricing info. Best Deal Guarantee Policy Order Verification and AdvisoriesYou will receive email verifications at each stage of the order process, i.e.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. OpticsPlanet, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed by credit card are subject to address verification by our credit and fraud avoidance department, and this may delay the processing of your order. This is all done to protect you. We cannot be held responsible if your order is delayed for any of these or other reasons. If you have any questions about your order, we are glad to answer any questions you might have - feel free to email us at Care@OpticsPlanet.com or call us at (800) 504-5897. When an order needs to be shipped to an address different from the billing address or when an international credit card is used, we might need to obtain your authorization. If you want us to ship your order to an address different from your billing address, we may ask you to pay with your American Express Card to simplify the authorization procedure or to call your credit card issuing bank and add the ship to address as an "authorized alternate shipping address" or to complete our credit card authorization form. International OrdersOpticsPlanet has thousands of satisfied customers from around the world. We specialize in shipping internationally and endeavor to make the process as simple as possible for our customers. Shipping: We ship most of our products worldwide (see our shipping and export restriction polices for more details on the exceptions). Shipping charges are automatically calculated during checkout when you enter your address. For shipments outside of the US, shipping charges cannot be $0 in the cart if you select a valid shipping method for your country (see details on intl. shipping here). Please ignore the "Freight" option, it is not a free shipping option as it is used for price quotes on large volume orders. Currently there are certain counties that we cannot ship to via USPS because of insurance reasons. To see complete list, click here. However, we can ship UPS Worldwide Express or UPS Worldwide Expedited, much faster services. Fees, Taxes, and Restrictions: Please keep in mind that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items received from the US. These charges do not originate from our company nor do we benefit from them in any way. You are responsible for payment of all custom and brokerage fees, duties and taxes that may be imposed when these goods are imported into your country. Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local government customs agent to determine the rate for the products you would like to purchase. For our Canadian customers, please see UPS Rates for Customs Clearance into Canada. It is often less expensive to select one of the USPS Express Mail International or USPS Priority Mail International shipping methods that we provide to reduce the brokerage fees. To avoid a delay in receiving your product from customs, be sure that you provide us with a phone number where you can be reached when your product arrives. OpticsPlanet is unable to take responsibility for knowing the local customs duties and import policies for every country we ship to. Order Verification: The security of our customers information is important to us. We reserve the right to verify all order details prior to order processing. This includes the use of third party data resources as well as our own internal security, information and verification procedures. Pricing: All prices on our site are in US dollars. If you are a non-US customer, your credit card company will normally convert your order total from US dollars to your local currency. We do not have control over the exchange rate, but you can get an idea of what it might be by checking this site http://www.xe.com. Returns: OpticsPlanet accepts requests for international exchanges. Requests must be received by OpticsPlanet.com within 10 days of receipt of the product. However, at this time, we are unable to accept returns internationally. Please see our full Return Policy for complete details on returns and exchanges for international orders. Please be sure verify all details including your Ship to Address and preferred shipping method before placing your order so that your order can be processed quickly and efficiently. If you have any questions, don't hesitate to ask one of our knowledgeable Customer Service Representatives. Shipping PolicyOpticsPlanet, Inc. provides FREE UPS GROUND Shipping to the lower 48 U.S. States and FREE USPS Priority Mail Shipping to all U.S. Military APO/FPO/AAO/AEO on most orders over $29.95. We offer a variety of expedited shipping options in addition to our regular shipping methods. Most in-stock items ship within 1-2 business days from our Chicago, Illinois based warehouse, for more information on specific transit times, see here. We also charge competitive shipping rates on all shipments to Alaska, Hawaii and U.S. Territories. If you have questions about how to enter U.S. Territory, U.S. military or foreign addresses correctly when ordering online, check out our simple Shipping How To Guide. You can find the exact shipping cost before you need to enter your payment info by entering your Ship To Address information in our easy to use shopping cart. We ship worldwide to those countries where UPS and USPS services are available. For more information on international shipping please check our International Orders Policy. Once your order is shipped, we will send you an email with the UPS or USPS tracking or delivery confirmation number so you can always track your package. For more detailed information on our shipping policies, please see our Shipping Policy information page. Return PolicyYour satisfaction is always our top priority and we pride ourselves in our hassle free Return and Exchange Policy. We work with our vendor partners to guarantee the quality of the products that we offer and we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange or a return to ensure your complete satisfaction. Please note that all returns require a Return Merchandise Authorization (RMA) Number, which can be easily obtained online. You can return purchased items within 30 days of receipt for an exchange or full refund (less shipping charges) subject to our Return Conditions. Items that are not defective must be returned in NEW (unopened, unused, untested, and resalable) condition, in the original manufacturer packaging, with all the original contents included. There are usually no restocking fees for the return of items meeting the above mentioned conditions providing they are returned within 30 days of receipt and they do not fall under our Return Policy Exceptions and our Return and Exchange Instructions are correctly followed. Please be advised that we do reserve the right to charge a restocking fee under certain circumstances. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage. All charges related to the return of items to OpticsPlanet, Inc. are the responsibility of the customer unless the item was defective or damaged in transit (for more information on damaged items, please see our Shipping Policy), you received the wrong item, or where the fee is prohibited by law. If your order was lost or damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through our loss and damage investigation procedure. For more information on our shipping damage policy, please see our Shipping Policy. Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with their warranty terms after our 30 day return window. Our Return and Exchange Process is very simple, for more information please read our Return and Exchange Instructions. Please see our detailed Return Policy for more information. Contact InformationWe are here to help you! 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Toll-Free: 800.504.5897 Intl.: 847.513.6201 Fax: 847.919.3003 sales@opticsplanet.com Hours Of Operation 8AM-9PM CST Mon-Fri 9AM-5PM CST Sat-Sun |
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| Sister Sites: Tactical Store, Microscopes, Radar Guns, Eyewear Planet, Shoptics, Optics For You | © 1999-2008 OpticsPlanet |