Check Order Status - OpticsPlanet.com

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You can check the status of your order here. Please note, that your order may not appear in the Order Status system for at least 24 hours after you have placed your order.

Simply enter your order number and 5-digit shipping zip code and click submit. Your order may not show up here for at least 24 hours after you have placed your order.

If you were unable to track you package , please read our shipping FAQ:

1. How do I know if my order has shipped?

When your order ships, you will receive an email from us with the tracking information for your package. If you have not received an email, your order will be sent shortly and you'll receive an email moments after it's shipped. If you do not receieve an email after 3-4 business days from placing the order, you can contact us using our contact form.

2. I didn't get an email and it's been more than 3 business days since I placed my order, what happened?

There are several reasons why this might have happened:

You may not have actually finished placing the order in the first place. If you didn't get an email confirming the order and you didn't get an order number after checkout you may not have actually placed the order. Double check your email for an order confirmation from us.
Your order shipped and we sent out an email, but the email address you provided with your order was either invalid or blocked.
Your order may have been delayed. While 99% of our orders ship out within 1-3 business days (most ship within 24 hours) a few orders may be delayed for a short period of time for unusual circumstances. If you have placed an order within the last 3 days, and haven't recieved an email telling you that your order shipped, hold tight for a little longer and you'll get that email within the next 24 hours.

3. I got an email with my tracking number, how do I check the location of my package?

You can always check the status of your package on the UPS website. Your email should have a clickable link you can press to go to the UPS website for more information on your package.

4. I tried to check the status of my package on your website but there isn't any info available. Why?

Your order will take anywhere from 24-48 hours to enter our online order tracking system. If your order does not show up in the system, that does not mean that we have not received your order. It either has not been loaded into the program or has not been updated to the website. It will shortly. Please Check back in a few hours.

If you still have further questions about the status of your order, please contact us using our contact form. We will get back to you as soon as possible.

OpticsPlanet.com UPS Tracking System

Type in your UPS tracking number below:

UPS

After you place an order and after your order is shipped, we will send you an e-mail confirmation. To track your order just click on the link contained in your e-mail confirmation. Alternatively, if you already have a UPS tracking number, you can type in your tracking number below. If you need to inquire about an order that has already been shipped via UPS, you can contact them directly at 1-800-PICK-UPS.

Once your order has been shipped via UPS please try to track your order at least every other day to keep yourself informed of its current status. If you see the tracking information indicates your package has been delivered to a section of your home such as the front door, rear door, side door or garage and you can't find it, please check all around the delivery area. Sometimes small packages are not easily visible and can be hidden behind or inside flower pots, underneath cars, or in some cases inside bushes.

Shipping Delays

If your order was shipped via any UPS service and you see from the tracking information that it is taking longer than expected to arrive (i.e. package left in UPS facility or package incorrectly routed), please let us know via e-mail so we can inform UPS of the problem.